Shipping policy

Please allow 1- 3days to process your order. Most will be processed the same day or next day. *All Tshirts and some tote bags are made when ordered, custom, or printed on demand and may take longer. I use a Print on Demand business partner and have no control on how fast they process and ship. Typically, it can be 1 to 2 weeks.

Once processed your items will be shipped via our shipping carriers listed at checkout. Please be aware that your items may be shipped separately due to shipment from multiple warehouses. Shipping duration (origin to destination) reflects a similar time frame quoted by all shipping carriers we use.  

Detailed tracking is provided for every order we process. You will receive tracking numbers as soon as your order is processed.

In the event an item becomes unavailable, you will be contacted right away and a refund issued. 

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling costs. These charges are the buyer's responsibility as we are only charging the transportation fee for your order. The buyer is responsible for obtaining information regarding their country's laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order, the buyer is responsible for abiding by the country's laws, regulations, and restrictions.

If a product is seized and destroyed by customs or returned to the supplier, Dirty and Dainty Paws will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to the supplier. Dirty and Dainty Paws does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.

Please contact me at hello@dirtyanddaintypaws.com  with any questions or concerns. Customer and pet satisfaction is my top priority.